Customer Service

Where Can I Find the List of Ingredients?

You can find a list of Product Ingredients on the individual product pages or click here to download a copy of our Ingredient Guide.

How Often Can I Get My Kit Shipped to Me?

After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 20 weeks. We'll ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you. Call us at 1-888-221-6440 or chat with us to manage your shipment schedule.

Can I Add Items to My Next Shipment or Purchase My Favorite Items Individually?

Yes. After receiving your introductory kit, you can customize your kit anytime. Simply call our customer care experts at 1-888-221-6440 or chat with us to add the products you want to your kit. You can always purchase individual items and if you want the products immediately, you can let the customer care expert know you'd like to ship now. They will happily ship the item to you immediately or send you the entire kit.

How Do I Return My Products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Sea Calm Skin™ Returns
6 Commerce Way
Arden, NC 28704

We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We'll always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we'll credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received please allow 7 business days to process your refund.

Cancellations

How Can I Change or Cancel My Order?

cancel

If you'd like to cancel or make changes to any future orders, you can do so by contacting our customer care experts at 1-888-221-6440 or via chat.

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your items after you've received them. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if they're empty.

Frequently Asked Questions

What is Sea Calm Skin™?

Sea Calm Skin™ is your at-home treatment system for symptoms of mild to moderate psoriasis and eczema. Psoriasis and eczema can lead to highly sensitive, reactive skin that becomes compromised during flare-ups. This means it’s critical to support skin-barrier health by using formulas that won’t further irritate, while improving overall skin condition to help prevent future flare-ups caused by triggers. That’s why our products work as a system designed to help soothe, safeguard and support skin.

How Does Sea Calm Skin™ Work?

Sea Calm Skin™ tackles the 3 main issues plaguing those prone to eczema and psoriasis.

1. Supports the skin’s natural barrier, improving its natural defenses against irritants.
2. With usage of the Itch Relief Instant Cooling Spray, symptoms such as itching and inflammation caused by eczema and psoriasis are temporarily relieved.
3. Conditions, hydrates and promotes overall healthier looking skin. Formulated with Marine Clear Technology it soothes with a unique blend of calming ingredients featuring blue sea kale and bladderwrack seaweed to support overall healthy-looking skin.

Also contains: Chamomile Extract, Vitamin B3, Ginger Root Extract, Oat Kernel

How long before I see results?

In a clinical trial, users experienced the following results for Sea Calm Skin™ topical treatments (Daily Rebalance Gentle Shampoo + Body Wash, Daily Restore Moisture-Lock Body Cream, Itch Relief Instant Cooling Spray with 1% hydrocortisone or Trouble Spot Relief Intensive Treatment) when used together daily:
After 7 days:
- Clinically shown to improve look of skin
- Clinically shown to calm skin redness

After 30 days:
- Clinically shown to reduce itch in 87% of users
- Clinically shown to improve skin dryness and skin redness
- 70% improvement in skin dryness (average results)
- Clinically shown to improve the look and texture of skin
- Users felt more in control of their skin
- 74% of users were happier with their skin appearance
We have a few before and after visuals that show how quickly the skin barrier improves. [Insert link]

What is Marine Clear Technology™?

Marine Clear Technology soothes with a unique blend of calming ingredients featuring blue sea kale and bladderwrack seaweed to support overall skin health (and happiness). It also contains chamomile extract, ginger root extract and vitamin B3.

What does "clean" formulas mean?

Unpredictable skin is already moody, so we believe in using clean ingredients, i.e. no known irritants, additives or synthetic fragrances — things that would trigger your skin or things you’d rather do without. Our definition of clean means:

-Vegan
-Cruelty Free (Leaping Bunny Certified for all four topicals)
-Gluten Free
-No Parabens
-No Phthalates
-No Fragrance
-No Known Allergens
-No BHT
-No EDTA
-No Sulfate
-No PEG
-No Petrolatum
- Dermatologist Tested
*Does not apply to Probiotic and Bath Soak

Does Sea Calm Skin™ test on animals/qualify as cruelty-free?

Sea Calm Skin™ is cruelty-free and Leaping Bunny certified, ensuring that both Sea Calm Skin™ and our raw material suppliers do not test on animals.

How is your hydrocortisone different from the hydrocortisone you find at the drug store?

Sea Calm Skin™ Itch Relief Instant Cooling Spray uses an alcohol-free spray format which allows it to be less drying and irritating than an alcohol-based format. The hydrocortisone is suspended in glycol, which allows for increased bioavailability. Simultaneously, the Itch Relief Instant Cooling Spray contains our Marine Clear Technology™ to help soothe and calm skin.

Why can I only use the Itch Relief Instant Cooling Spray for 7 consecutive days? Is hydrocortisone safe?

It’s best to only use the Itch Relief Instant Cooling Spray with 1% hydrocortisone for 7 days consecutively. Hydrocortisone is an effective and safe active that works to provide quick relief, but if used too frequently, or for too long, it can lead to the thinning of skin, which prevents the support of the skin barrier. However, because gentle, hydrating and non-irritating daily care of the skin is critical to continue to reduce the recurrence of unpredictable flare-ups, Trouble Spot Relief Intensive Hydration was created to provide a more occlusive experience while taking a break from the Itch Relief Instant Cooling Spray.